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All returns will go through a technical inspection and are subject to a restocking fee if the item is not returned in its original condition.

We recommend you add insurance to higher value items when sending them back. Please take care with packaging it back up and preparing it for the return shipping journey.

Just as we’re responsible for getting your order to you safely, you are responsible for returning the item(s) to Music Store Live in its original condition.

Return the item(s) in its original packaging and in a way that will help ensure its safe arrival back to us.

Anything sent back to us must have an RMA number and we may refuse returns that did not receive prior authorization.

Contact MSL at or call (866) 256-5725 to begin the return process.

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If your purchase qualified for free shipping, we may withhold our outbound shipping costs from any refunds processed as part of the return.Please allow 2-4 business days from the receiving date for returns to be processed.You are welcome to return it for a refund, an exchange, or in-store credit. If you're not happy with your order, you can return it to us within 30 days of delivery*.

Is something you purchased from us just not doing it for you? We understand and we absolutely want you to be thrilled with any gear that you buy from Music Store Live. What if I’m not liking it or it’s just not working out for me? No matter what happens, we want to make it right! (note: If you believe there to be shipping damage, please do not discard the packaging that your order came in and please make sure to contact us within 24 hours of receiving your delivery) If you received an item which you believe is faulty, shows signs of shipping damage, or in any way doesn’t meet your expectations based on the description in the listing, please do not hesitate to contact one of our Gear Experts. But let’s be honest, once in a blue moon stuff happens that’s out of anyone’s control. Our awesome warehouse staff put time and care into packaging your order up to make sure it all arrives to you safely.

We’re confident your order will arrive ready to rock right out of the box.

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We’ve got some of the best guitar techs around to test out every instrument before it leaves our shop and give everything a full setup. What if there’s something defective with the item I purchased or it arrived with shipping damage? You’ll never be stuck with something you aren’t happy with. But no matter what, we’ve got your back and we are here to help make sure you end up with the right gear for you. If it doesn't work the way you had hoped, we’ll provide you with return authorization information to send it back for an exchange, a refund, or in-store credit.

This policy allows you to get your gear hassle-free and try it with your own rig to be sure that it truly fits with your playing style and sound. It's all part of our mission to bring the guitar shop to your living room.

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We’ve also got one of the best return policies in the business giving you a full 30 day trial period that starts when you receive your order for all new* items. Free Shipping - No Hassle Returns - 30 Day Trial PeriodĪt Music Store Live, we are proud to offer free shipping on just about everything we sell.